Writing Clips

Customer Support

For tech, B2B, software, SaaS blogs and websites

Using AI to Automate Customer Service
CloudApp
URL: getcloudapp.com/blog/ai-customer-service

What’s the Difference Between Customer Service and Customer Experience?
Help Scout
URL: helpscout.net/blog/customer-service-vs-customer-experience/

How the best Customer Experience Brands balance Technology with Humanity: MIT Tech Review
CloudCherry
URL: getcloudcherry.com/blog/iconic-brands-cx/

11 Tips from Customer Support Experts to Pair With Your Morning Coffee
Nicereply
URL: nicereply.com/blog/customer-support-experts/

Social Support Means Solving Problems in Public. That’s What Makes it Challenging.
Shopify
URL: shopify.com/blog/social-media-customer-service/

How to Manage Your Customer Support Team’s Vacation Days
Nicereply
URL: nicereply.com/blog/support-teams-vacation/

Five Ways to Integrate Zendesk and Slack for Improved Customer Support
BubbleIQ
URL: blog.bubbleiq.com/zendesk-slack-customer-support/

Compassion Fatigue: What It Is and How To Handle It
Nicereply
URL: nicereply.com/blog/compassion-fatigue/

The Future of Customer Experience Report by PwC
Nicereply
URL: nicereply.com/blog/customer-experience-report/

9 Ways to Spring Clean Your Customer Support Team
Nicereply
URL: nicereply.com/blog/clean-customer-support-team/

I have also ghostwritten customer support-related blog posts, articles, and white papers for various SaaS companies on their websites and for on other online publications in their name. I can provide links to examples upon request.

B2C Blog Posts

User-friendly software tips, announcements, feature introductions for SaaS/software

Blogging From Your Phone: A New Year’s Resolution — The Daily Post
URL: dailypost.wordpress.com/2018/01/01/blogging-from-your-phone-a-new-years-resolution

Manage Plugins in the WordPress Mobile Apps — The WordPress.com Blog
URL: en.blog.wordpress.com/2018/02/14/manage-plugins-in-the-wordpress-mobile-apps

Extend Your Blog’s Reach with Instagram — The Daily Post
URL: dailypost.wordpress.com/2017/01/16/extend-blogs-reach-instagram

Managing Your Blog On a Mobile Device — The WordPress.com Blog
URL: en.blog.wordpress.com/2017/12/13/manage-your-blog-on-mobile

Book Publisher Marketing

Newsletters, blog posts, and social media posts for an independent book publisher. (Including a small sample here.)

May 17 is Global Accessibility Awareness Day! — A Book Apart
URL: abookapart.com/blogs/press/may-17-is-global-accessibility-awareness-day

Happy Donut Day! — A Book Apart
URL: abookapart.com/blogs/press/happy-donut-day

June is Audiobook Appreciation Month! — A Book Apart
URL: abookapart.com/blogs/press/june-is-audiobook-appreciation-month

Pop Culture & Hobbies

Romance novels, Hallmark movies, TV shows, and hobbies/general interests

Romance Reads Paired To Your Personality — Frolic
URL: frolic.media/romance-reads-paired-to-your-personality/

Six Life Lessons from Regency Romance Heroines — Frolic
URL: frolic.media/life-lessons-from-regency-romance-heroines

Bullet Journal Beginner’s Guide — sarah.blog
URL: sarah.blog/bullet-journal-beginners-guide

Other Writing Experience:

Beyond these publicly available blog posts, I have extensive experience writing technical support documentation and training materials, email newsletters for businesses and special events, social media posts, and other business communications.