For tech, B2B, software, SaaS blogs and websites
Using AI to Automate Customer Service
What’s the Difference Between Customer Service and Customer Experience?
How the best Customer Experience Brands balance Technology with Humanity: MIT Tech Review
11 Tips from Customer Support Experts to Pair With Your Morning Coffee
Social Support Means Solving Problems in Public. That’s What Makes it Challenging.
How to Manage Your Customer Support Team’s Vacation Days
Five Ways to Integrate Zendesk and Slack for Improved Customer Support
Compassion Fatigue: What It Is and How To Handle It
The Future of Customer Experience Report by PwC
9 Ways to Spring Clean Your Customer Support Team
I have also ghostwritten customer support-related blog posts, articles, and white papers for various SaaS companies on their websites and for on other online publications in their name. I can provide links to examples upon request.
B2C Blog Posts
User-friendly software tips, announcements, feature introductions for SaaS/software
Blogging From Your Phone: A New Year’s Resolution — The Daily Post
Manage Plugins in the WordPress Mobile Apps — The WordPress.com Blog
Extend Your Blog’s Reach with Instagram — The Daily Post
Managing Your Blog On a Mobile Device — The WordPress.com Blog
Book Publisher Marketing
Newsletters, blog posts, and social media posts for an independent book publisher. (Including a small sample here.)
May 17 is Global Accessibility Awareness Day! — A Book Apart
Happy Donut Day! — A Book Apart
June is Audiobook Appreciation Month! — A Book Apart
Pop Culture & Hobbies
Romance novels, Hallmark movies, TV shows, and hobbies/general interests
Romance Reads Paired To Your Personality — Frolic
Six Life Lessons from Regency Romance Heroines — Frolic
Bullet Journal Beginner’s Guide — sarah.blog
Other Writing Experience:
Beyond these publicly available blog posts, I have extensive experience writing technical support documentation and training materials, email newsletters for businesses and special events, social media posts, and other business communications.